Refund policy
Return & Exchange Policy – Way Gooder Vibes
We want you to love your Way Gooder Vibes gear.
Because each item is made-to-order, we have a limited return policy to ensure quality and fairness for both our customers and our small business.
All Sales Are Final (Except for Defects or Errors)
Due to the custom, made-to-order nature of our products, we do not offer refunds for:
- Incorrect size selection
- Change of mind
- Buyer’s remorse
Please review sizing charts carefully before placing your order.
Exchanges (Size Issues)
We understand that sizing can be tricky. We offer size exchanges only under the following conditions:
- You must contact us within 7 days of delivery
- Items must be unworn, unwashed, and in original condition
- Tags must still be attached
- Customer is responsible for return shipping costs
Once we receive and inspect your item, we will process your exchange.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, misprinted, or incorrect, we’ll make it right.
- Contact us within 7 days of delivery
- Include your order number and clear photos of the issue
We will replace the item at no additional cost.
Non-Returnable Items
- All made-to-order items (unless defective)
- Final sale items
- Gift cards
- Worn, washed, or altered garments
Refunds
Refunds are only issued for items that are defective or incorrect. Once approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank.
Return Shipping
- Customers are responsible for return shipping costs for exchanges
- We cover shipping costs for defective or incorrect items
How to Start a Request
To start an exchange or report an issue, please contact:
customersupport@waygoodervibes.shop
Include:
- Your order number
- Description of the issue
- Photos (if applicable)
We typically respond within 1–2 business days.
Thank you for supporting Way Gooder Vibes 💛